T&Cs

BOOKING PROCESS
Bookings can be made on our website by telephone or safely and securely online through our website. All bookings require either a deposit or full payment at the time of booking to hold the date and time requested. You are advised which type of payment at the time of booking.
On receipt of the required payment and final availability check, you will receive confirmation of your booking and a receipt for your payment, which will have full venue contact details and any other relevant information. Directions and a map will be provided. If you do not receive these details on your receipt contact us immediately. If you fail to do this and subsequently cannot find the venue you must accept full responsibility. We can be contacted by phone seven days a week. Please have full details of your booked event to hand when you phone.

CANCELLATION
Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for sporting activity bookings, which is in line with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading. This means that, once the booking is in place, your right to cancel without penalty ends:
Booking taken:- Loss of deposit
More than 14 days prior to booked date:- Full refund less deposit.
14 days or less prior to booked date:- No refund.
Our accepted date of cancellation is when your written cancellation is acknowledged in writing by us. Email: Theresagoodwin@trueaimarchery.co.uk. If catering or any other supply is included in the package, this may also be subject to cancellation charges. The 14 day rule includes weekends and bank holidays. Any reduction in numbers must also in writing and acknowledged in writing by us to be considered valid. Any changes in participant numbers are subject to the same cancellation charges as stated above. Verbal changes and cancellations are not accepted in any circumstances
BAD WEATHER / OTHER UNAVOIDABLE CIRCUMSTANCES AT THE VENUE
If an activity is cancelled due to bad weather or any other unavoidable circumstances by the venue, your booking will be rescheduled to a mutually convenient date for you and the venue. You can choose a date up to three months after the original booked date., In these circumstances, a customer's decision not to take part it is deemed that the booking has been cancelled and charges as stated will apply. Refunds are not applicable

 

ARRIVAL TIMES

You must be ready to take part in your booked activity 15 minutes prior to a designated 'start-time' to enable a full safety briefing to take place, unless advised otherwise on your booking confirmation. The time stated on your confirmation is the start time not arrival time.  -  No participant may take part in any activity without first attending a pre-session safety briefing as designated by the individual activity provider. If you are late for the session you will take that time to do the safety rules, no exceptions will be with the times, particularly if they have a busy schedule to meet. Please bare in mind you will be holding everyone up if too late you will forfeit that session and may not be able to pass the course you are on. Your acceptance of this proviso forms part of any booking. Please take arrival times seriously allowing for any possible delays on route to the venue.

 

FROM VENUE

The activity provider has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants  are unfit to take part in the activity because being under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff ; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply. There are no exceptions.

 

PERSONAL SAFETY / HEALTH REQUIREMENTS

Whilst all our activities are as safe as they can be given their inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue. You must listen carefully to all safety instructions and ensure you are wearing any safety equipment or clothing properly. If in any doubt you must seek further guidance and help from the activity provider immediately. You must not attempt to go beyond your capabilities or engage in risky or daring behaviour other than what is involved in the activity itself. It is a given that you undertake the activity with the full understanding of the risks involved and accept responsibility for your own safety together with that of any minors for whom you have responsibility. You will be asked to fill in a form before taking part in the activities to give . If you are in any doubt about the suitability of the activity for you, you must check with your GP prior to making any booking. If you refuse to sign a disclaimer at the venue you will not be able to take part and such an action will be treated as a cancellation

 

COMPLAINTS

If you are dissatisfied with your activity in any respect, or you have any other complaint about the activity provider or any other matter in relation to the venue or its performance, then you must speak to the activity provider on the day and come to an agreement about how you can resolve the situation. It will not be considered reasonable if you have not brought your dissatisfaction to the attention of the activity provider at the time and then complain later. If you take part in an activity, either the booked activity or a replacement offered by the activity provider on the day, it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date is unlikely to be considered. Should you have a complaint about the actual booking process, please email: TheresaGoodwin@TrueAimArchery.co.uk. All communications with Customer Services must be in writing, as this ensures that all aspects of the communication between us are clear and unambiguous. Once received we will investigate and discuss the matter with the relevant parties. When we have gathered all the necessary information, we will get back to you.

 

REFUNDS

Should you be deemed eligible for a refund the absolute maximum amount this will be is the monies you have paid to us and will not extend to consequential loss or claimed inconvenience or stress howsoever caused. No exceptions are made in this regard. If you have taken part in any activity during the booked event in question, regardless of the circumstances or conditions under which you took part, then this will negate